Terms and Conditions of LPSR Lucas Power Steering Racks
OUR PERFORMANCE CONVERSION PRODUCTS LIKE: NEW POWER STEERING RACKS, UNI JOINTS, STAINLESS STEEL SPACERS, STEERING LINES ARE INTENDED FOR OFF-ROAD/TRACK USE ONLY. THOSE PRODUCTS ARE NEVER TO BE USED ON PUBLIC STREETS OR HIGHWAYS.
THEY SHOULD BE INSTALLED BY PROFESSIONALS.
AS WITH ANY MECHANICAL WORK ASSOCIATED WITH CRITICAL FUNCTIONS OF YOUR VEHICLE YOU MAKE ALL MODIFICATIONS AT YOUR OWN RISK AND ACKNOWLEDGE THAT YOU ARE LIABLE FOR ANY DAMAGES YOU MIGHT CAUSE YOURSELF. IF YOU ARE NOT COMFORTABLE WITH MAKING THESE MODIFICATIONS YOU SHOULD NOT ATTEMPT IT.
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The following Agreement is made between LPSR Lucas Power Steering Racks (“we,” or “our”) and you, (“the customer”, “you” or “your”).
2. By accessing, browsing, or using this website or by using any service made available through it, you are agreeing to be bound by these Terms & Conditions (“Terms").
3.The Terms and the Site may periodically change without notice. We reserve the right to suspend, withdraw, discontinue or amend all or any part of the website without notice.
You are responsible for ensuring you are aware of the latest terms and conditions.
4. You agree that you will use this Website in accordance with these Terms.
5. By creating an account with us, you must provide only accurate information, and keep them up to date when it changes.
6. If you suspect or become aware of any unauthorised use of your account or that your user ID and password are no longer secure, you agree to notify us immediately.
7. We do not guarantee that the data on the website is free from errors or omissions.
Pictures of products are for guidance only and may differ from the actual goods or services. It is your own responsibility to ensure that information of products and services given on our website meet your requirements.
8. We reserve the rights to cancel orders and refund customers money because of pricing errors (or for any reason).
9. All information regarding our products and services may change without notice.
10. Our website contains links to third party sites. We have no control over and do not accept any responsibility for the content and resources provided by third party sites. You access any third-party sites on your own risk and take full responsibility for any loss or damage that may arise from your use of them.
Refund Policy of LPSR Lucas Power Steering Racks
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This Refund Policy ("Policy") applies to the following purchases: purchases through www.steeringlpsr.com or Ebay, Facebook, Gumtree and in-store purchases.
1. General
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
1.2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
2.1. Under the Australian Consumer Law:
2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.5. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund
2.6. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation, Change of Mind and receiving a wrong part
3.1. We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.
3.2. It is the buyer’s responsibility to check the compatibility of the part number. We could offer a replacement if you ordered a wrong part.
If the part that you need cannot be found on our website there is a 20% restocking fee on all returns.
5. Exceptions
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
6. Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
7.1. We aim to process any requests for repairs, replacements or refunds within 14 days of receipt.
8. How to Return Products
8.1. You can contact us at the end of this Policy to discuss a return using the information.
8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
8.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
8.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9. Installation and removal (replacing) cost
9.1 We do not cover installation and removal (replacing) costs; you are responsible with all costs regarding installation, removal (replacing) and use of the products.
10. Contact Us
10.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: steeringlpsr@gmail.com.
Shipping Terms and Conditions
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All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping charges for your order will be calculated and displayed at checkout.
3. LPSR Lucas Power Steering Racks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).